Customer Service
At Tess Marketplace, customer satisfaction is our priority. Our team is here to assist with orders, shipping questions, product inquiries, returns, and general support.
Get in Touch
Have any questions or feedback? Feel free to reach out to us via our contact form, email, or phone number. We are always here to assist you with any inquiries you may have.
For faster assistance, please include your order number when contacting support regarding an existing order.
Customer Support
Our friendly customer support team is available to help you with any issues or concerns you may have. Reach out to us for assistance with your orders, products, or any other queries.
Email: help@tessmarketplace.com
Phone: (786) 567-8055
Hours: Monday–Friday, 9:00 AM–5:00 PM EST
We typically respond within 1–2 business days.
Stay Connected
Stay connected with Tess Marketplace by following us on social media and subscribing to our newsletter. Be the first to discover new products, exclusive offers, beauty and wellness tips, and important updates about our store and services.
We look forward to being part of your beauty and wellness journey!
Follow Us
📘 Facebook: @TessMarketplace
📸 Instagram: @TessMarketplace
🎵 TikTok: @TessMarketplace
📌 Pinterest: @TessMarketplace
Privacy Policy
Get to know the information we collect, and how we use your data.
Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Because orders begin processing quickly, cancellation requests cannot always be guaranteed. Please contact us as soon as possible if you need assistance with your order.
Here’s what you can do:
- Contact our customer service via email or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement.
Orders may begin processing shortly after they are placed.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
What if I didn't receive all of my order?
What if I didn't receive all of my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.